Re: Covid

The country as a whole is facing unprecedented times. If social distancing and the effect it is having on our retail industry is not bad enough funerals are unfortunately affected as well.

Acting on guidelines set by our Funeral Trades Associations, the National SAIF and the NAFD, and the government we are having to sadly introduce the following measures:

  1. We would ask you to contact us on 0800 174 220 to make an appointment to attend one of our offices.
  2. We would ask that only 2 people attend our offices at one time.
  3. Those attending the office are to wear a face covering or show an exemption notice.
  4. You will be encouraged to scan and complete the NHS Track and Track QR Code displayed in our premises.
  5. Limousines are now available, but the occupants will be expected to wear face masks with no exception.
  6. Services are now possible in Church.
  7. Up to 30 people may now attend a funeral however this number varies between facilities so our Funeral Arrangers will advise you accordingly.

I appreciate how upsetting these guidelines are and as a funeral director for nearly 26 years it is alien to me to not be able to provide the level of service and personal care that has been expected from J J Burgess & sons. We are entering uncharted waters and I would ask that you work with us and be respectful of our staff who are trying like the staff within the NHS to continue to work under extreme conditions.

If you have any questions please do not hesitate to contact us: 

Pleased be rest assured, that our car for your loved one is not diminished in any way.

Justin J Burgess
6th Generation Proprietor

Providing a professional, caring funeral service to the people of Hertfordshire

At Pepper & Phillips we provide the support and necessary funeral arrangements to help you through a time of great sorrow by offering funeral services focused around compassion and professionalism.

We are devoted to giving a personal and sympathetic service to all our clients. We offer funeral services that support and guide you through the emotional process of organising a funeral. If a death occurs please contact us at any time, 24 hours a day, 7 days a week – call 01992 447171.

Pepper & Phillips is part of JJ Burgess & Sons, a family funeral directors serving the people of Hertfordshire since 1839.

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